Kate Gaylord

Kate is an experienced change management and communications professional with a successful track record of over 25 years guiding global leadership and staff teams through cultural, organizational process, and technology transformations.  

With a background that combines Business Operations and Strategic Communications, Kate is skilled at leading transformations that change behavior and drive sustainable results. She successfully employs leadership alignment and coaching, stakeholder analysis and communications strategy to support business goals. She works with organizational leaders to design and implement communications and outreach plans to facilitate process and systems changes.  

A few specific project highlights: 

• Led organizational change effort for multi-year ERP implementation for Fortune 20 Health Care company, focusing on Business Intelligence Analytics and Master Data. Developed new channels and tools for the Program Analytics team to engage business users. Shifted mindset and Increased adoption of new Analytics platform for over 1,200 users, leading to improved data literacy and proficiency.   

• Shifted the culture and behaviors of employees and contractors to increase the security quotient at a regional utility. Led the change management effort to instill a culture of safety and implemented several technologies to secure critical systems. The effort represented a new mindset in addition to new technology and processes. Provided strategic guidance and developed communications for successful adoption of 8,000 users. 

• Directed the organizational design and communications efforts to consolidate support operations from 15 independent partners to a centralized Member Services division at a global library cooperative. The integration simplified delivery of support and services to 18,000 members across the Americas and EMEA. Provided orgnizational design leadership and oversaw the implementation of workforce transition, training and communications. 

Kate works with organizational leaders to understand the underlying drivers and challenges of culture transformation. She builds trust and influence with stakeholders at all levels of the organization using a collaborative style, analytical approach and strong communication skills.   

Skills 

• Communication Strategy Design & Execution  

• Organizational Change Management  

• Leadership Alignment & Coaching 

• Employee Engagement Assessment & Planning  

• Team Building & Effectiveness 

• Event Planning & Meeting Facilitation